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Ozon | We do more | Retail

Taking on Amazon, Expedia and FedEx, with Russia’s #1 retailer

Ozon began as an online bookshop and grew into Russia’s largest eCommerce platform, spanning shopping, travel and courier services. Competing with the scale of Amazon, Expedia and FedEx, the business needed one brand to connect every offer and express a single belief, to make life easier for every customer.

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Details

Insight Ozon had outgrown its original identity. As new services launched, the brand became fragmented and hard to manage. With fresh competition in a fast-moving market, the business needed a clear structure, tone and system that could unite the company behind one message.

Story Through workshops and interviews in Moscow, we built a new brand blueprint around the idea We do more. It defined Ozon’s purpose, mission and values; Human, Expert, Trusted, positioning the company as Russia’s #1 online megamarket. The idea captured both ambition and empathy: Ozon works harder so customers can do more of what they enjoy.

Engage A new visual identity and communications platform brought consistency across all brands. A monolithic structure united Shopping, Travel and Courier under one look. Blue and yellow became the signature palette, supported by bold angles, icons and photography. A human tone of voice, We speak your language. We know the facts. We do what we say, gave clarity to every message.

Clarity The rebrand created a single, confident voice for Ozon. It gave the business the structure and spirit to compete with global giants while staying true to its Russian roots. The promise is simple and lasting. Ozon. Life made easy.

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Activities

Insight Audit Brand workshops Stakeholder interviews

Story Brand definition Brand architecture

Engage Visual identity Communications platform Tone of voice and messaging Technical guidelines

Read more about the strategic thinking behind this project and why you can’t control how cool your brand is.

Where is your brand on the cool wall?

A simple workshop task that reveals how people really feel about brands. Cool isn’t fixed. It shifts with culture, confidence and time.

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Where is your brand on the cool wall?
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